Privacy Policy
Last Updated: 15th December 2025
This Privacy Policy describes how DOUM TECHNOLOGIES & INNOVATIONS PRIVATE LIMITED ("we," "our," or "us") collects, uses, and protects the personal information of users ("you," "your," or "User") who access our platform, website, and mobile application (collectively, the "Platform"). By accessing and using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
1. Collection of Information
1.1 Personal Information
- Name, email address, phone number, and location
- Payment details (UPI, credit/debit card information)
- User profile details, preferences & service history
1.2 Service-Related Information
- Service requests and appointment details
- Reviews and feedback shared on the Platform
1.3 Automatically Collected Information
- IP address, browser type, device details & operating system
- Usage patterns & interactions
- Location data (with your consent)
2. Use of Information
- To facilitate service requests and communication
- To provide customer support
- To personalise user experience
- To process secure payments
- To enhance platform features & security
- To comply with legal obligations
3. Sharing of Information
We do not sell your information. We may share it:
- With verified service providers (Experts)
- With payment processing partners
- With legal authorities when required
- With analytics partners to improve the Platform
4. Cookies & Tracking Technologies
- Recognise returning users
- Improve functionality and performance
- Provide personalised recommendations
Disabling cookies may limit some Platform features.
5. Data Security
- Encryption of sensitive data
- Strict access controls
- Regular security audits
No method of online transmission is completely secure.
6. Your Rights & Choices
- Access & Correction: Update information anytime.
- Opt-Out: Unsubscribe from promotional emails.
- Data Deletion: Request account deletion at info@doum.in
7. Third-Party Links
We are not responsible for privacy practices of external websites.
8. Changes to this Policy
Updates will be posted on the Platform.
9. Legal Jurisdiction
All disputes fall under Calcutta High Court jurisdiction. Arbitration attempted first under the Arbitration & Conciliation Act, 1996.
