Refund & Cancellation Policy
Last Updated: 15th December 2025
PLEASE READ THIS POLICY CAREFULLY. By using DOUM TECHNOLOGIES & INNOVATIONS PRIVATE LIMITED's services ("Platform"), you agree to the terms outlined below. If you do not agree, please refrain from booking services.
1. Applicability and Amendment
- DOUM TECHNOLOGIES & INNOVATIONS PRIVATE LIMITED facilitates home services through independent service providers ("Experts") for a fee ("Fee").
- By booking services, you agree to comply with this policy. We may modify this policy at any time, and continued use constitutes acceptance.
2. Cancellation Policy
2.1 General Cancellation
- Users may cancel bookings at least 30 minutes before the scheduled time without fees.
- For timely cancellations, DOUM TECHNOLOGIES & INNOVATIONS PRIVATE LIMITED will process refunds or reschedule services.
2.2 Late Cancellation
- For cash payments, cancellations after Expert arrival may incur up to 100% fee.
- Repeated cancellations may result in account restrictions.
3. Refund Policy
3.1 Refund Eligibility
- Fees are generally non-refundable except for:
- Expert no-shows
- Unsatisfactory service (reported within 24 hours)
- Duplicate payments
3.2 Refund Process
- Refund requests are evaluated at DOUM TECHNOLOGIES & INNOVATIONS PRIVATE LIMITED's discretion.
- Approved refunds are processed within 7 business days.
- Refunds are issued to the original payment method.
4. Service Issues
- Report service issues within 24 hours of completion for resolution.
- DOUM TECHNOLOGIES & INNOVATIONS PRIVATE LIMITED may offer refunds, credits, or service re-dos for valid complaints.
- We reserve the right to verify service quality with Experts.
5. Legal Disclaimer
This document is an electronic record under the Information Technology Act, 2000.
- DOUM TECHNOLOGIES & INNOVATIONS PRIVATE LIMITED acts as an intermediary between customers and Experts.
- We are not liable for service execution but will facilitate dispute resolution.
6. Contact Us
For refund or cancellation queries, contact our support team at: info@doum.in
